I was standing in a store when my pocket phone rang.
” Hello, this is Bankwest. Am I talking to Richard? ”
My name is Richard and I agreed that the young woman was indeed talking to me. She asked me whether I would be prepared to identify myself in the store. That’s a rather unusual thing to say…and she was just a voice on a pocket phone…
She said it was just a courtesy call. I asked whether there was something amiss with my bank accounts. She declined to say, but asked me to call at a Bankwest branch, where she would send details of the call.
You want to panic? Try panicking about your bank accounts. I’ve been hacked through Mastercard before and I realise that it is well to jump on these things as soon as they are flagged. I said I would go to my normal local branch immediately…and took off in the car.
The official at the bank took my security passwords and we agreed that I was me and he was him; then we looked at the accounts. All was well…there was no need to panic…whatever courtesy was intended in the original telephone call was probably some form of marketing idea that they compel junior staff to do…
Note for the future: I would readily identify myself to a recognisable police officer, local or AFP. I would do so to a recognisable magistrate or judge. I would identify myself to a recognisable Australian Defence Forces officer or warrant officer, if we were on Commonwealth property at the time. Other than that, my identity and any proof thereof, will be my own business.
Careful, BW. Your girl was indeed courteous, if a little mysterious, and your branch staff member was helpful, but there is a limit to what you should do in the marketing snoop line.
I often wonder why we do the things we do. Oh, I’m pretty clear about why we use the toilet and the wash basin for their separate functions – a few experiments in reversing the process cleared that up. But why we quietly accede to the things that the world throws at us is still a mystery. Take my bank.
I changed to the bank I use now because of their open-door policy on Saturday. I was involved in 9:00 – 5:00 trade all week and Saturday was the only time I had to go and do the necessary banking of paycheques or withdrawal of weekly money. The bank had a branch in the local shopping centre and it all seemed set fair for the future.
The future arrived with me in retirement ( yay!) but still with weekly or monthly transactions to do. The bank suggested that I do everything on-line…then made sure that by ignoring such common financial instruments as cheques, that I was forced to their will. Then they boarded up two of five teller’s windows at the branch. Then they installed an imperious concierge at the branch to tell us that we needed to do all our transactions through the ATM*.
We – and by we I mean the older patrons of the bank – still preferred to wait in line to see a teller to make sense out of the business. The last visit to the place left us standing there – 10 of us – for upward of three-quarters of an hour while the only two tellers in the place worked frantically. I was fortunate – I could peel off out of line after 20 minutes and make use of an ATM to do my job – after it had been refilled. But that left all the other poor ( rich ) old people shuffling forward one at a time…
Time to look at the other firms and forms of cash cacheing. Time to bid the computerbank farewell. The fuse is lit.
* Sometimes it is worthwhile sticking around just to see it get funnier. The imperious concierge was behind the teller’s cage with an ” Employee in training ” badge on while we all waited in line. He was not doing well at all…