Boy! I Say, Boy!

A recent Facebook conversation raised the subject of retail shopping and the interaction between customers and staff. In particular, the first greetings and subsequent conversation. As we’ve all been either a customer or a staff member at some time, we all know the sounds…and the fury.

a. ” How ya Goin’, Guys? ”

This is a fine staff greeting if you are a dignified 60+ senior sales consultant approaching elderly ladies in an up-market and elegant shop. It’ll really strike a chord with them and lead to them making many expensive purchases.

Actually, you’ll be lucky not to get the point of a parasol in your eye.

b. ” Sup, Dudes? ”

This is even better. Only this one you use on the 15-year-old customer. The fact that you are dressed in a three-piece suit of cavalry twill and look like a British Major of Guards makes the sound and words even better. The youth will not be able to equate the experience with the visual and may fall gibbering to the floor. Call the clean-up crew to aisle 4.

c. ” May I help thee, Friend? ”

In Pennsylvanian Dutch neighbourhoods this would pass unnoticed. In Perth it is noticed…but the customer may not know what to do with it. It is particularly amusing for the Asian client, as it crosses a number of cultural barriers in several directions at the same time.

Thou must be consistent with thy use of the language and are honour-bound to be kind, helpful, and cheerful whilst thee are doing it. If thou hast a full beard but a shaven upper lip the effect is particularly good. Female staff may wish to wear a poke bonnet and an apron whilst serving.

d. ** Click. Click. Snap. Snap. **

The sound of South African or South Asian fingers doing the ” Come Hither ” song. It is one of the folk-dances of their cultures – but one that the Department of Immigration has failed to confiscate from them at the airport.

In their home countries it is used to summon and ginger up the coloured servants. If the snapper is also coloured, it is used on their lower-caste compatriots. Presumably it works, and probably has a counterpart when there is a motor car involved. Horn tooting.

Here in Australia it can call forth some amazing responses on the part of shop staff. Perhaps the kindest is to waggle the forefinger in the South America ” NoNoNoNo ” gesture and simple say ” That is not done here in Australia. ” Or one can break into an impromptu flamenco dance with continued finger popping and a final ” Ole! “.

e. ” Boy! ”

Also an overseas specialty, but can be seen to cut closer to the bone and to spill more blood. It is particularly dangerous when black people are involved in the conversation on either side.

The only really effective counter is to immediately effect a Steppin Fetchit shuffle and a ” Yassuh, Boss ” accent and overplay the comic coon by about 560%. If you can do this while being an elderly white person dressed in a suit you will create a deserted zone that makes Ground Zero at Alamogordo look like an ant farm. A little soft shoe shuffle never goes amiss…

f. ” May I offer some assistance, Sir…( or Madam )? ”

Speak softly. Smile. Be courteous. Behave as a lady or a gentleman would behave. It is a position from which you need never resile.

Note: If you are a customer and respond to this treatment by being polite, kind, and courteous in return, you will discover that the transaction will be made very much to your benefit. And you will be treated extremely well on every time you return. The staff do remember.

 

 

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Sex-Shaped Glasses – Sex-Tuned Ears

Wow. Just wow.

I have just read a rather funny post on Facebook by someone who’s been out Christmas shopping. For some this is fun – for some torture. I get going early and use the intervals that have few other shoppers to do my purchasing in – so my experience is positive.

The Facebook friend was commenting about the number of times she had been approached by the store staff while just standing there trying to gather her thoughts. ” Hi Guys, How Can I Help You ” being the general gist of the thing. I know her concern – I find hovering by service staff in shops and restaurants to be a disturbing thing after a while. If you went into multiple shops and had it happen everywhere…well…

” Go Away! If I want Hovering I’ll call Sikorski! ”

A little brusque, but you get the idea.

However, one of her readers took it as entirely a different posting  – she complained that all the sales interaction was male-oriented…the language, you see…

I wear eyeglasses. They are not new ones, and may need fresh lenses, but they still let me see the world in a reasonable perspective. Not every human interaction is about sex. Some of the good ones are, and I treasure the memories, but some are just conversations. I’m tempted…

” Go Away! If I want Sex Arguments I’ll call Mae West! “

The Price Of Crime

I take no interest in screen crime – and only marginally more in the detective novel stuff. There’s a warm spot in my heart for Kinky Friedman, Father Brown, and Hercule Poirot but that’s about it. However I have an intense interest in our local criminals who prey on shops.

I don’t work in a shop anymore – and we didn’t have much shop crime at any time – but I do visit our local hobby store. And their experience with criminals is affecting me.

They are in a nice new set of tilt-up premises along a major highway. They share the complex with a couple dozen good shops. But they seem to be the target for break and enter thieves. Ever since they opened – and that was just a little over a year ago – they have had 11 break-ins at the front of the premises. The thieves want the expensive radio control gear, drones, and other salable goods. Presumably there is a criminal trade in this for the holidays.

Now there is a new determination on the part of the management to resist this sort of thing. They’ve added steel mesh to the front glass window of the store and completely covered the inside with a wooden framework and panelling. It has unfortunately reduced the lighting to the in-store fixtures with no window light to supplement it.

And it has cost – I don’t know how much the previous breakings have netted the thieves or cost the owners – nor do I know the price of the alterations. But I know it all has to be paid for by someone – and that someone is the legitimate customer. We pay a premium price in the cost of goods because of others’ criminality.

Well, let us hope it stops and the economic pressure reduces. I support the shop and hope they will do so well now that the prices can be capped. It is too much to hope that the police will catch the would-be thieves, but perhaps the scum will target someone else now. Or finally achieve their fatal overdose.

Beat The Parcel Bandits This Year

The crime of theft from the front doorsteps of Australia is on the rise – the holiday month plus the increase in on-line shopping means than more and more deliveries are being made…and more and more delivery personnel are discovering that no-one is home.

Some of them make this judgement after ringing the doorbell and knocking for 5 minutes. Some make it from the street as they drive by at 50 kph. The second types are generally Australia Post contractors who just take the parcel back to the local depot and leave it for you to seek. The ones who invest a bit of time at the front mat may to leave the goods under it or behind the potted palm and then buzz off.

Here is where the parcel thieves succeed. They trail delivery trucks until they get one of these unattended drops and then swoop on it after the courier has driven out of the street. The goods are gone and the intended recipient may have a miserable trial trying to get anyone who handled them to admit to it.

The Guild Solution to this is BGA Couriers. In our distinctive cars and vans – we have a magnetic sign that can be whacked onto the doors of any car…and as easily removed again – we drive through the suburbs until we pick up a ” trailer “. There is a list of likely suspects circulated daily and any old Commodores or Hyundai sedans with oxidized paint panels are instantly recognised.

A house is selected – preferably with an open driveway, closed garage doors, and a porch easily seen from the street.. The BGA Courier goes to the door with a temptingly large parcel. The courier seems to ring the bell, but no-one answers…so they prop the parcel in full view of the street and drive away. With a bit of luck the thief swoops, collects the bait, and is off and away.

What’s in the box? Anything we fancy. Old laundry, used, and well past saving. Commercial leaflets that have been accumulating for the last three months. Pistachio shells and glitter in an unsealed bag. Dust from the Hoover. Just anything…

After all, it is the holiday season and in this case we are far better giving than receiving.

 

Max Made The List

I keep two lists – one is entitled ” Moderate Desires ” and one is ” Untouchables “. They correspond to a ” Bucket List ” and a ” F***it List “. I edit them occasionally and this week I added Max.

Max is henceforth an Untouchable, which is quite a humorous thought considering from whence he has come. He would probably not be pleased to hear it, as his caste was possibly somewhat higher back in his Old Country.

My episode with him in the bank where he works has finally convinced me that dealing with his form of rigid and demanding official behaviour is dangerous for my health – if I avoid all contact with him I will feel better. But like any unpleasant experience, there is a seed of self-improvement there. I can benefit from it.

In the future I will strive to make sure that I am less pedantic to others – if they are in need or concerned about something, I will listen to them and not compel them to listen to me. I will not threaten them with bureaucracy to force them to obey me. I will be kind, without  acting like an Indian traffic cop with a badge and a stick.

I’m not sure I can honestly thank Max for pushing my button so thoroughly, but I shall make sure that it is not within his reach in the future.

The Guild Guide To Phone Scamming

A short introduction to the steam room.

a. When you ring someone, do not say anything for about 6 seconds.

b. Then cut in a background tape of the inside of a Bangladeshi underwear factory.

c. Announce that your name is Wayne O’Grady, or Anders Andreasson, or John Johnson. These are perfectly plausible to go with your heavy subcontinental accent. Avoid the use of the name Peter Sellers…

d. Say that you are from the technical division of Elfrubdhethic Solutions. If they ask you to repeat that say that you are from the technical division of Rathvictichoxz Corporation. You can cough while you do this.

e. Tell them that you have been monitoring their computer and that they have downloaded some viruses. Or solar cells for the roof. Tell them they have downloaded solar cells.

f. Tell them to go to the computer and turn it on. If you are feeling randy you can tell them to turn you on.

g. If they refuse to go to the computer threaten to have them arrested unless they buy iTunes cards. If they ask why, tell them that you will have them deported. If they still refuse tell them that you will be arriving on a sinking rowboat along with your 34 needy relatives and that you know where they live. If that doesn’t shift them, nothing will…

h. The timing of the call is all-important. Australians eat dinner at 6:00 PM. Make your call at 5:57 PM. Every day. For a month.

i. Never use the phrases ” Golly Gosh ” or ” Goodness Gracious Me “. Don’t ask why, just avoid them.

j. And the most important thing. Make your calls from an Australian mobile phone or land line phone that can be traced. It’s no good doing all this fine work and not getting credit for it.

The Easiest Way To Remit Money To The Moon

I note that there is an advertisement current on Instagram that seeks to have me send money to the Philippines. It does so by telling me that it is easy. If ease were the chief consideration, I could point out that I have a pair of scissors in the desk and can cut cash up into small fragments and blow it out the window. To much the same benefit.

I understand that there are perfectly legitimate reasons for sending money to Manila, or Managua, or Memphis, for that matter. Relatives. Rent. Ransom. I would be the last to stop people from pursuing international trade. But I am also equally sure there are perfectly normal agencies to do this that do not involve Instagram , Twitter, or Gofundme…or any other such marginalia. I also include the Indian grocers and 7-Eleven operators with money transfer signs on their windows in this category.

Folks, ANY bank in any shopping centre can do it, with a paper receipt for you and a real live teller behind a window that you can return to if you are worried. Your money may be destined to be tamped down a tropical rat hole when it gets there, but if you are dealing with the Commonwealth Bank or Westpac, or the ANZ you can at least be sure it will arrive at the rathole intact.