A recent Facebook conversation raised the subject of retail shopping and the interaction between customers and staff. In particular, the first greetings and subsequent conversation. As we’ve all been either a customer or a staff member at some time, we all know the sounds…and the fury.
a. ” How ya Goin’, Guys? ”
This is a fine staff greeting if you are a dignified 60+ senior sales consultant approaching elderly ladies in an up-market and elegant shop. It’ll really strike a chord with them and lead to them making many expensive purchases.
Actually, you’ll be lucky not to get the point of a parasol in your eye.
b. ” Sup, Dudes? ”
This is even better. Only this one you use on the 15-year-old customer. The fact that you are dressed in a three-piece suit of cavalry twill and look like a British Major of Guards makes the sound and words even better. The youth will not be able to equate the experience with the visual and may fall gibbering to the floor. Call the clean-up crew to aisle 4.
c. ” May I help thee, Friend? ”
In Pennsylvanian Dutch neighbourhoods this would pass unnoticed. In Perth it is noticed…but the customer may not know what to do with it. It is particularly amusing for the Asian client, as it crosses a number of cultural barriers in several directions at the same time.
Thou must be consistent with thy use of the language and are honour-bound to be kind, helpful, and cheerful whilst thee are doing it. If thou hast a full beard but a shaven upper lip the effect is particularly good. Female staff may wish to wear a poke bonnet and an apron whilst serving.
d. ** Click. Click. Snap. Snap. **
The sound of South African or South Asian fingers doing the ” Come Hither ” song. It is one of the folk-dances of their cultures – but one that the Department of Immigration has failed to confiscate from them at the airport.
In their home countries it is used to summon and ginger up the coloured servants. If the snapper is also coloured, it is used on their lower-caste compatriots. Presumably it works, and probably has a counterpart when there is a motor car involved. Horn tooting.
Here in Australia it can call forth some amazing responses on the part of shop staff. Perhaps the kindest is to waggle the forefinger in the South America ” NoNoNoNo ” gesture and simple say ” That is not done here in Australia. ” Or one can break into an impromptu flamenco dance with continued finger popping and a final ” Ole! “.
e. ” Boy! ”
Also an overseas specialty, but can be seen to cut closer to the bone and to spill more blood. It is particularly dangerous when black people are involved in the conversation on either side.
The only really effective counter is to immediately effect a Steppin Fetchit shuffle and a ” Yassuh, Boss ” accent and overplay the comic coon by about 560%. If you can do this while being an elderly white person dressed in a suit you will create a deserted zone that makes Ground Zero at Alamogordo look like an ant farm. A little soft shoe shuffle never goes amiss…
f. ” May I offer some assistance, Sir…( or Madam )? ”
Speak softly. Smile. Be courteous. Behave as a lady or a gentleman would behave. It is a position from which you need never resile.
Note: If you are a customer and respond to this treatment by being polite, kind, and courteous in return, you will discover that the transaction will be made very much to your benefit. And you will be treated extremely well on every time you return. The staff do remember.