We did? Let’s look up the computer record. Yes, we did have it. It had been in our shop for three years and someone bought it just at the end of the week.
” Well I want it. I looked at for years and I want it now. ”
Ah. That may be a problem. The maker of that product discontinued it two years ago. The one you saw on our shelves was the last anyone could get – and it remained unsold for three years as they had introduced the next model.
We do have the next model here on the shelf now. Would you like to inspect it?
” No. I saw the old one last week. I want the old one. ”
But if you saw it last week, my dear fellow, why didn’t you buy it then? It was the last one that anyone could get of that model…
” I didn’t want it last week. I want it now. When are you going to get another? I need it for tomorrow. ”
But they do not make that model any more. They make this one. It is here, now. We cannot get any more of the old one.
” I want to speak to the Manager. I want to speak to the Owner. I want to speak to the God Of Retailing. This is illegal…I’ve got my rights!…Magna Carta… ”
My Dear Fellow, I am the manager…and the owner…I make no other claims…What more can I – we – possibly do if the old one doesn’t exist any more?
” Sell me the new one at the old price. And I get a discount, too. Because I’m a valuable customer. And now I know the owner…”