The Superstore With No Staff

I rather like superstores. They are impersonal, but if they are big enough you can find all sorts of things to occupy your mind as you search for whatever it was you actually came in for. This is the principle of the giant size – you are forced to search and to be tempted all along the way.

I’m strong – I did not succumb to the plastic flamingos or the in-floor safe. The three hose clamps and spare toilet roll holder – it cost $ 1 – were all that drew money from me. But I was a little nonplussed at the end of the shopping experience to see that the entire row of cashier’s tills had no staff members serving them.

You could go through a cashless self-serve checkout if you wished – thereby saving the hardware firm the price of a person’s wages – or you could go to the trade desk and pay over the counter there. A trade desk that was swamped with people trying to pay money.

Some accountant has thought this staff scheduling up, and probably gloats over it at the end of the month…but if you were in a hurry or wanted to buy an expensive item, you would feel somewhat underserved by it all. Makes you wonder if this sort of thing was part of the reason this chain of stores failed in the UK. They might have been open all hours, but if there was no Arkwright to man the till, no money would have lodged in the shop.

Granville! Ffetch a cloth…

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