Everyone should work retail at some point in their lives.
Indeed, I’ll go further than that – they should also, at some point:
a. Work personal service – wait tables, attend a public desk, man the complaints counter.
b. Work publicity. Write copy, draw illustration, serve at a promo show. Think up the bullshit and then have to spread it…
c. Work in dirt. Even if it is just a personal garden, everyone should work in dirt until they get a good result.
d. Work in a position that is monitored by a jealous and vindictive overseer. This may be a person or a professional board.
e. Work in a workshop. Whatever they produce makes no difference – it will cement their character if they can eventually do it well.
f. Work to a deadline. And fail once, and then succeed once, to know the difference in the way it feels.
g. Work to a financial bottom line. Unless they have had to watch the pennies, they’ll never know how to accumulate the pounds.
h. Work in a job where they were in command. Command of the job and command of other people.
If they have done all or most of these things, they are well-rounded individuals. But they mustn’t get cocky – so is the Michelin Man. And he gets tyred sometimes…
No… back to the topic. People who vault to command without ever experiencing the reality of work live in an unreal world and make false decisions. People who never rise also never see what command should be – there is always a battle between them and others that is detrimental to business. There needs to be a shared experience to share in effective management and effective employment.