Who Do You Trust – Part 2

In the spirit of science, I undertook an experiment today.

You’ll have read earlier in this column that the financial behaviour of our local BP petrol station was slightly odd – that business of pre-pay pumps in the middle of the day…and how the demand for pre-payment seemed to be a variable thing.

Well, today I dressed precisely as I had done on the last visit – a couple of Saturdays ago. I presented to the same pump, with the same car, at the same time. The only variable was the lady behind the service desk – the one who controls the door switch and the petrol pump remotes.

I put the nozzle in the tank, pumped in $ 38 of fuel, and went into the station to pay. The electronic terminal was a little slow but eventually it all worked well. I exchanged a pleasantry with the lady and came home.

It would appear that she is more confident in her position…or less arbitrary in her behaviour…than the other lady who served previously. Bravo. I shall look closely in the future to see who is behind the desk to avoid another affront. And there is always Shell down the street.

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